Cigna psychologists and therapists online

How Cigna mental health cover works

Most Cigna members in the UK are covered through an employer scheme or an international plan, and psychological therapy is usually included. The details depend on the scheme, so check these points with Cigna before your first session.

• Is psychological therapy covered on your plan? Log into your Cigna member area or call the number on your membership card. Ask whether out-patient therapy with a clinical psychologist is covered and whether a GP referral is needed to open a claim.
• Do you need pre-authorisation? Cigna normally requires treatment to be authorised before it begins. Ask for the authorisation reference and pass it to us so we can quote it on our invoices.
• Is there a session limit, cap or excess? Some schemes cover a set number of sessions, others cover up to a financial limit per plan year, and some carry an excess. Get the figures in advance.

Once Cigna has confirmed cover, we handle everything else. You attend your sessions and we invoice Cigna directly, quoting your authorisation. Nothing for you to submit and no claims to chase.

Cigna therapists and psychologists online across the UK

We are an online-only practice. Your sessions happen over secure video with an HCPC-registered clinical psychologist recognised by Cigna, wherever you are in the UK.

Cigna cover in the UK usually comes through an employer, and the people who use it with us tend to be busy: senior staff, people who travel for work, people whose diary does not leave room for a weekly trip to a clinic. Online therapy fits around that. It also means the choice of psychologist is not limited to whoever practises near the office. Dr Rachel Whatmough matches you with the clinician whose expertise fits, whether that is CBT for anxiety or insomnia, EMDR for trauma, or ACT for stress and burnout.

We support Cigna members in London, Manchester, Bristol, Edinburgh and everywhere in between. The administration is the same wherever you are: you open the claim, we invoice Cigna, you attend your sessions.

If you are not sure whether your scheme covers clinical psychology, or what it costs if it does not, our pricing page sets out the self-funded rate and how insurance sits alongside it.